Consultant, McOpCo Operations

Consults to a group of McOpCo restaurants. Developing a team of Business Managers, who nurture their people to consistently deliver outstanding QSC, maximising sales levels and optimising profit

To provide values-based leadership, coaching, and strategic direction to assigned restaurants, to maximise the long-term sales and profit potential of each assigned restaurant. Builds a positive business relationship with Business Managers and restaurant management teams. Also builds authentic community-based relationships to enhance trust in the brand

They consistently demonstrate McDonald’s values and leadership behaviours to role model excellence and build productive relationships with all stakeholders inside and outside the business.

What Team will I be a part of?

• You will report to the Director of Operations
• Your stakeholder groups will span across both Office and Operations leadership teams and will include Director of Operations, Business Managers, Restaurant Management teams and external customers and suppliers

• Business Results
  • Using all information resources available to identify opportunities and threats to optimize restaurant performance adjusting business plan tactics accordingly.
  • Accepting individual and team responsibility and accountability for actions and results.
  • Assisting restaurant management teams by collecting and analyzing daily, weekly and monthly statistical information and then supporting by recommending appropriate remedial action.
  • Setting and collecting financial information and assists with monthly P&L statements for each restaurant and individual consultant group, ensuring that financial information is processed corrected and there is adherence to all financial policies (e.g. expenses, petty cash, National Cash Policy)
  • Querying and reporting of any discrepancies outside of financial policies.
  • Completing audits to ensure that restaurants meet McDonald’s operating standards and procedures.
  • Being curious about the overall strategy of the Business and adapting this across the group of restaurants.
  • Inspiring and striving to exceed goals, targets, embracing change for standards of performance to capitalize on opportunities

• Measures of Accountability
  • Roadmap to Best Loved
  • PACE
  • Sales Growth
  • P&Ls
  • People Development and Talent Planning
  • Hygiene & Safety
  • Community Involvement
  • Sustainability

• An inclusive leader: you will be a collaborative, thought-provoking leader, encouraging your team to bring their whole self to McDonald’s by embracing a diverse workforce and understanding the benefits of a diverse, equitable and inclusive team. You will treat others with dignity, value others points of view and take time to develop positive relationships. You will live the values everyday and bring them to life through every interaction, creating a diverse, equitable and inclusive team culture.
• A great communicator: You will inspire people to take action and affect the business direction. Leads conversations on important topics. Networking and building relationships with peers, franchisee consultants and departments within the office
• A team player: You’ll have a track record of developing and nurturing effective relationships and networks of alliances with others to collaborate. You will be naturally consultative in approach, taking enjoyment in sharing knowledge and inspiring and supporting others to deliver business-critical work.
• A self-starter: You’ll be able to work on your own and in a team; prepare to be independent.

Must haves:

• Strong communication skills.
• High energy levels and a passion for delivering a great customer experience.
• Able to deliver results that will benefit the overall business.
• Ability to think strategically and take action that will deliver long-term business success.
• To be able to work in an agile manner and be resilient in a fast-paced and ever-changing environment.
• Computer literate – proficient with Microsoft Word, Excel.