Sr Manager, Restaurant People Experience & Culture - International Markets
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London, United Kingdom, N2 8AWEmployeeCompetitive
Apply Overview
Company Description
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
Department OverviewI’m responsible for… partnering with all IOM markets and the IDL segment to support design, build, deployment, and maximization of new Global Restaurant People Experience & Culture (RPE&C) initiatives by building relationships and influencing stakeholders to drive consistency of solutions across restaurant and corporate staff populations. This also includes surfacing ideas from the IOM markets & IDL segment to influence initiatives the Global RPE&C Team would develop. This role will collaborate with the Global RPE&C Team, IOM Chief People Officers and Leadership Teams, IOM People Strategy and Alignment Team, IOM People Experience Leads, IOM Local Experience Leads, IOM People Partners, and other key market cross-functional stakeholders to drive adoption of Restaurant People Experience & Culture strategies and ensure effective implementation of programs.
This role will accountable for owning and driving Global Restaurant People Experience & Culture initiatives within IOM markets.
This role will report into the Vice President of Restaurant People Experience & Culture and have a dotted line reporting relationship to the Senior Vice President, Chief People Officer, IOM Segment. This role will also join the IDL CPO standing meetings.
The ideal candidate will have deep expertise in stakeholder influence and management, significant experience deploying Corporate Staff and Restaurant Employee solutions and tools, a deep understanding of the McDonald’s restaurant context, strong executive presence and leadership alignment skills, and International Market Experience / Knowledge.
DutiesPartnering to Build and Deploy Solutions:
- Collaborate with Global Restaurant People Experience & Culture team to understand solution timeline, project plan, and outcomes to IOM Markets and IDL
- Partner closely with IOM Markets and IDL Segment to understand current state of People Experience & Culture to understand change impacts for IOM Markets; flag any significant changes and challenges to Global Restaurant People Experience Team
- Understand whether any roadmaps, project plans, and/or deliverables need to be localized to IOM segment needs
- Stay up-to-date on international industry trends and best practices to bring back to Global Restaurant People Experience & Culture Team
- Provide proactive IOM & IDL input to Global RPE&C Team strategies and solutions, guiding design and deployment
- In a transforming and changing environment, define clear roles and responsibilities across various stakeholders in the design deployment of solutions
- Define and collect metrics to understand effectiveness of current and future tools and solutions to inform roadmap
- Collaborate with IOM People Leadership team understand overall corporate and restaurant/franchisee sentiment to provide feedback/input on Global RPE&C Solutions and roadmaps
- Flag any timeline collisions or competing priorities across Global RPE&C Solutions and other IOM People-related, and non People-related initiatives
- Participate in or, as capacity allows, lead specific RPE&C initiatives that will be tested or deployed into IOM & IDL segments
Localize Global Deliverables:
- Work closely with Global RPE&C Team to understand what deliverables are needed for solution deployment
- Update any deliverables to reflect IOM localized needs
- Utilize IOM Market and leadership feedback to enhance deliverables
- Provide IOM Teams with templated deliverables that can be localized by market for any upcoming Leadership, Franchisee, or other stakeholder meetings
Other Duties:
- Participate in the Global RPE&C leadership team meetings, full team meetings, and – as needed - Project Teams meetings to ensure constant and cohesive two-way communication
- Attend IOM People Leadership, IOM People Experience Lead, and other various IOM People Team forums to share updates and listen in on other project updates
- Attend IDL People Leadership forums
- Identify when additional resources are needed to support deployment of RPE&C Solutions
- Flag and resource IOM Market, Legal, Tech, Data Privacy, etc. needs and decisions
Processes/Capabilities I Need to Know:
- McDonald’s restaurant dynamics
- Employee Experience and Engagement Strategy Experience
- Frontline Experience & Retention Strategy Experience
- Data Gathering and Analyzing Experience
- Stakeholder Influence and Management
- Communication Skills
- Relationship Management
- Executive Presence
Qualifications- Experience in roles such as people strategy, general strategy, and/or consulting roles
- Experience in leading multiple workstreams and cross-functional team of SME’s to execute People strategies required
- Experience working with ambiguity to define clear scope based on discovery and analysis is required
- Experience and some familiarity of Market Legal requirements for corporate staff and frontline employees
- Bachelor's degree in HR or related field with an advanced degree preferred
- Experience with supporting a globally dispersed workforce
- Deep experience building strategies for frontline employees preferred
- Deep IOM Market expertise
- Comfort working with and presenting to executives
- Ability to successfully execute against multiple tasks and deadlines
- Ability to use disparate workforce datasets to help design and drive adoption of people programs
- Exceptional communication style with an ability to adapt approach to meet needs of audience
- Demonstrated ability to create relationships and influence partners
- Adept at forging a collaborative approach and aligning team members/resources to achieve outcomes
- Experience with developing and delivering group presentations
- Comfort with Word, PowerPoint and collaborative technologies; high Excel proficiency is required
- Comfort with Qualtrics, ServiceNow, and SAP Success Factors is preferred
Additional information
At McDonalds we are People from all Walks of Life...People are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength.
We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.
Benefits
perksHybrid Working
Enjoy the flexibility of hybrid working with 3 days in the office and 2 days remote.wellnessPrivate Medical Care
Corporate employees receive private medical care, either immediately or following 6 months service depending on your role.perksHoliday Allowance
Full-time office employees receive 28 days paid holiday annually, plus 2 months sabbatical per every 10 years’ service.wellnessWellness Benefits
Your wellbeing matters. Enjoy access to wellbeing resources, mental health support, and initiatives designed to help you feel your best – in and out of work.perksPension & Life Assurance
Access our stakeholder pension scheme alongside Life Assurance cover if you contribute a minimum of 3%.perksCareer Growth
We highly value talent and believe in helping our people grow. We support career progression through mentorship, training and leadership development opportunities.wellnessValues Heroes
We live by our values and we reward those who demonstrate their commitment to them.perksPerformance Reviews & Bonus
Your performance will be reviewed formally every 6 months and pay is reviewed annually based on performance. There is also potential to receive an annual bonus each year.perksMeals at Work
You can choose food from our restaurant menu on your break and can even try the latest promotions.recognitionLength of service
Your length of service doesn’t go unnoticed – we reward you with monetary benefits for long service.perksPay & Perks
Receive competitive pay and a range of exclusive perks, including employee discounts and an on-site gym at our Head Office.perksEmployee Discounts
Benefit from our generous employee discount scheme, covering a range of retailers and services across the UK.perksSummer Fridays
Summer Fridays allow our Corporate Careers teams to finish early, every Friday, during the summer months.Sr Manager, Restaurant People Experience & Culture - International Markets
- Location:
- London, United Kingdom, N2 8AW
- Contract Type:
- Employee
- Pay:
- Competitive
Frequently Asked Questions
What can I expect from the recruitment process?
The recruitment process differs for each role. If we think you’re a good fit, we’ll invite you to a competency based interview and then onto a second interview usually with an associated task to complete or present.
What are the pay rates at McDonald’s?
Our pay rates differ from role to role, but we always ensure that these rates remain competitive. Alongside this, we also offer a wide range of benefits including holiday and sick pay, and employee discounts that offer savings at over 1,600 retailers.
Does McDonald's offer flexible working?
Enjoy the flexibility of our hybrid working model with 3 days in the office to foster collaborative team environment and 2 days remote to support work/ life balance.
What documents should I provide as proof of eligibility to work?
Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. You’ll need to provide acceptable original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.
How do I apply for a vacancy at McDonald’s head office?
Either click on the 'Job search' page or the ‘Job search’ button on the page of the vacancy you’re interested in. Then select the role that suits you, and complete an online application form.
How much holiday am I entitled to?
All full-time members of the Head Office team get 28 days paid holiday as well as bank holidays on top. For part-time workers, holiday will be determined on a pro-rata basis.
What do I wear in the office?
At our Head Office, we have a Dress for your Day Policy - the bottom line is that we want you to be empowered to make the decisions that meet the needs of your day.
I have a disability, what support can I get with my McDonald's job application?
During the application process, you can request for any reasonable adjustments to be made so you can find the right support needed during the application and onwards.
I want my pronouns to be known if I get this role, is this possible?
Yes. When you work in Head Office, you’ll receive a company email address and will easily be able to include your desired pronouns in the signature.
Can I get individual feedback on my application or interview?
Due to the high level of applications we receive not everyone will receive individual feedback. This depends on where you are in our process and this could potentially be written or over the phone.
Are there any wellbeing services I can access?
Yes! McDonald’s has a wellbeing hub on the staff website and our colleagues have access to the Employee Assistant Programme (EAP), which is run by AXA health care, offering a variety of services.
Is there opportunity for progression at McDonald’s?
Definitely. We highly value talent and always aim to encourage employees to remain within our business. To put it into perspective, half of our Executive Team started their career in restaurants. At McDonald’s, there are no limits to how far or fast you can progress.
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