Sr Manager, Solution Readiness
Let's be part of something together
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London, United Kingdom, N2 8AWEmployeeCompetitive
Apply Overview
Company Description
McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.
From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.
Department OverviewThis role will join the IOM Segment Technology Team as Senior Manager – Solution Readiness supporting the IDL markets. You will be responsible for the build readiness of our key restaurant technology initiatives that will help deliver a better experience for our customers and ensure our market segment is adopting and embracing global technology solutions. This role is responsible for driving Market 0 and BAU initiatives across the IDL segment. Combining strategic adoption management, issue resolution, and governance oversight with strong stakeholder engagement across markets and global teams. Acting as a trusted advisor and escalation point, this role ensures alignment on scope, timelines, and priorities, while providing clear reporting and KPI-driven insights to leadership.
DutiesAdoption & Change Management
- Own E2E adoption strategy for Market 0 and BAU operations within the IDL segment.
- Drive stakeholder engagement to ensure smooth rollout and sustained adoption of new releases
- Identify adoption barriers and implement corrective actions.
- Act as a trusted advisor and SME on adoption and release governance, including training and knowledge transfer
HOC Planning & Issue Management
- Lead HOC preparations for each market, aligning on scope and timelines for releases
- Coordinate cross-functional teams to ensure readiness for HOC activities, including testing, validation, and deployment planning
- Monitor scope changes and communicate impacts to stakeholders ahead of release milestones
- Facilitate and prioritise issue resolution between market, COE, and development teams in line with Sprint cycles
- Track progress to closure and escalate blockers when necessary
Process Governance
- Establish and maintain governance frameworks across adoption, release management, and issue resolution
- Ensure compliance with agreed processes and standards during HOC cycles
- Manage KPI tracking and governance dashboards to identify opportunities for improvement in release execution
Stakeholder Management
- Build and maintain strong relationships with market stakeholders and global teams
- Handle escalations effectively, ensuring timely resolution and clear communication
- Collaborate on ways of working to foster consistency, transparency, and trust across markets and global functions
- Act as the central point of contact to ensure alignment between local market needs and global strategy
- Ensure accurate reporting on status and scope requirements internally
- Manage leadership reporting to provide clarity on release progress, risks, and blocking issues
- Present insights and recommendations to leadership based on KPI and governance metrics
Qualifications- Extensive experience in strategic project management, business analysis, and working in ambiguous environments to identify, define, and implement change.
- Proficient technical leader with hands-on development and deployment experience
- Excellent communication skills to organize trainings and handover activities across various technology and business stakeholders
- Experience collaborating with team members across a complex and global matrix organizational structure
- Experience working on projects that span multiple organizations, geographies and business units
- Experience in Agile product development and deployment
- Deep understanding of restaurant technology in quick service restaurants industry
- Extensive experience in strategic project management, business analysis, and working in ambiguous environments to identify, define, and implement change.
- Experience handling technical priorities and delivering strategic initiatives
- Active coach and mentor whose goal is to grow and improve team member
Additional information
At McDonalds we are People from all Walks of Life...People are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees, and suppliers gives us strength.
We do not tolerate inequality, injustice, or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.
Benefits
perksHybrid Working
Enjoy the flexibility of hybrid working with 3 days in the office and 2 days remote.wellnessPrivate Medical Care
Corporate employees receive private medical care, either immediately or following 6 months service depending on your role.perksHoliday Allowance
Full-time office employees receive 28 days paid holiday annually, plus 2 months sabbatical per every 10 years’ service.wellnessWellness Benefits
Your wellbeing matters. Enjoy access to wellbeing resources, mental health support, and initiatives designed to help you feel your best – in and out of work.perksPension & Life Assurance
Access our stakeholder pension scheme alongside Life Assurance cover if you contribute a minimum of 3%.perksCareer Growth
We highly value talent and believe in helping our people grow. We support career progression through mentorship, training and leadership development opportunities.wellnessValues Heroes
We live by our values and we reward those who demonstrate their commitment to them.perksPerformance Reviews & Bonus
Your performance will be reviewed formally every 6 months and pay is reviewed annually based on performance. There is also potential to receive an annual bonus each year.perksMeals at Work
You can choose food from our restaurant menu on your break and can even try the latest promotions.recognitionLength of service
Your length of service doesn’t go unnoticed – we reward you with monetary benefits for long service.perksPay & Perks
Receive competitive pay and a range of exclusive perks, including employee discounts and an on-site gym at our Head Office.perksEmployee Discounts
Benefit from our generous employee discount scheme, covering a range of retailers and services across the UK.perksSummer Fridays
Summer Fridays allow our Corporate Careers teams to finish early, every Friday, during the summer months.Sr Manager, Solution Readiness
- Location:
- London, United Kingdom, N2 8AW
- Contract Type:
- Employee
- Pay:
- Competitive
Frequently Asked Questions
What can I expect from the recruitment process?
The recruitment process differs for each role. If we think you’re a good fit, we’ll invite you to a competency based interview and then onto a second interview usually with an associated task to complete or present.
What are the pay rates at McDonald’s?
Our pay rates differ from role to role, but we always ensure that these rates remain competitive. Alongside this, we also offer a wide range of benefits including holiday and sick pay, and employee discounts that offer savings at over 1,600 retailers.
Does McDonald's offer flexible working?
Enjoy the flexibility of our hybrid working model with 3 days in the office to foster collaborative team environment and 2 days remote to support work/ life balance.
What documents should I provide as proof of eligibility to work?
Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. You’ll need to provide acceptable original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.
How do I apply for a vacancy at McDonald’s head office?
Either click on the 'Job search' page or the ‘Job search’ button on the page of the vacancy you’re interested in. Then select the role that suits you, and complete an online application form.
How much holiday am I entitled to?
All full-time members of the Head Office team get 28 days paid holiday as well as bank holidays on top. For part-time workers, holiday will be determined on a pro-rata basis.
What do I wear in the office?
At our Head Office, we have a Dress for your Day Policy - the bottom line is that we want you to be empowered to make the decisions that meet the needs of your day.
I have a disability, what support can I get with my McDonald's job application?
During the application process, you can request for any reasonable adjustments to be made so you can find the right support needed during the application and onwards.
I want my pronouns to be known if I get this role, is this possible?
Yes. When you work in Head Office, you’ll receive a company email address and will easily be able to include your desired pronouns in the signature.
Can I get individual feedback on my application or interview?
Due to the high level of applications we receive not everyone will receive individual feedback. This depends on where you are in our process and this could potentially be written or over the phone.
Are there any wellbeing services I can access?
Yes! McDonald’s has a wellbeing hub on the staff website and our colleagues have access to the Employee Assistant Programme (EAP), which is run by AXA health care, offering a variety of services.
Is there opportunity for progression at McDonald’s?
Definitely. We highly value talent and always aim to encourage employees to remain within our business. To put it into perspective, half of our Executive Team started their career in restaurants. At McDonald’s, there are no limits to how far or fast you can progress.
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