Sr Manager, Tech Deployment
Let's be part of something together
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London, United Kingdom, N2 8AWEmployeeCompetitive
Apply Overview
About Us
McDonalds has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonalds is one of the UKs largest private sector employers, employing over 170,000 people.
Department OverviewThe Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants reliably and effectively.
The Senior Manager – Global DMB CMS Deployment & Adoption is accountable for end‑to‑end global governance, readiness, and execution of DMB CMS deployments across International Markets. This role operates at global scale, owning deployment strategy, stage‑gate governance, release readiness, and cross‑functional alignment to ensure predictable, high‑quality market adoption of the DMB CMS platform.
The role bridges engineering delivery, vendor execution, and market adoption, ensuring solutions move reliably from build to sustained operational use, while continuously improving deployment models, BAU governance, and global scalability.
Duties- Own global governance and stage‑gate execution for Coates‑led DMB CMS deployments across International Markets.
- Lead rollout sequencing, readiness, and adoption outcomes with Segment, Engineering, PMO, Test, and Vendor teams.
- Ensure build‑to‑adoption readiness (discovery, training, playbooks, migration, operational support) before go‑live.
- Partner with Release Management to prioritize releases by impact, risk, and quality; oversee global UAT and defect triage.
- Standardize BAU governance (release cadence, production readiness, KPIs) and act as escalation point for cross‑market risks/defects.
- Drive vendor delivery quality and continuous improvement; provide executive‑ready reporting on readiness, risks, and trade‑offs.
- Lead alternative platform discovery/feasibility (e.g., Samsung/LG) and recommend path forward.
Key Competencies:
Global Deployment & Adoption Leadership:
- Own enterprise‑scale, multi‑market deployment strategy, stage‑gate governance, and execution with accountability for outcomes.
Senior Stakeholder & Matrix Leadership:
- Influence cross‑functional leaders and vendors through governance, data‑backed trade‑offs, and decision frameworks.
Program Governance & Risk Ownership:
- Establish and operate end‑to‑end governance, RAID management, and escalation to ensure predictable delivery at scale.
Release & Production Readiness Accountability:
- Own go/no‑go decisions, UAT, cutovers, hypercare, and operational stability post‑deployment.
Change Management & BAU Transition:
- Drive global adoption through training, playbooks, and operational handover to sustained BAU performance.
Vendor Performance & Continuous Improvement:
- Govern external partner delivery quality, performance, and improvement at enterprise scale.
Data‑Driven Operating Model Optimization:
- Define KPIs and continuously improve deployment and adoption effectiveness using measurable outcomes.
Continuous Improvement and Feedback:
- Champion a culture of continuous improvement by soliciting feedback from customers, internal partners, and team members.
Identify Core Problems or Opportunities Within Business Processes:
- Lead discussions with experts like segment leaders, Market CIOs and Product Managers
- Influence without authority to drive outcomes and solve complex technical challenges.
People Management and Mentorship:
- Lead and mentor a team of associate tech leads, fostering a collaborative and high-performance work environment.
- Provide regular feedback, coaching, and professional development opportunities to team members.
- Manage team dynamics and resolve conflicts to ensure a productive and positive team culture.
- Set clear goals and expectations, and monitor team performance to ensure alignment with organizational objectives.
Willingness and Ability to Live the Company Values Every Day:
Serve, Inclusion, Integrity, Community, and Family.
Qualifications- Bachelor’s degree in computer science/engineering preferred or equivalent work experience in hands-on technology environment.
- Software development experience, with knowledge of Agile software development processes, including application of Agile techniques and delivery practices, and promoting adoption of Agile methodologies to secure a dedicated mindset in product teams.
- Strong communication skills with the ability to explain sophisticated technical decisions to non-technical collaborators.
- Excellent understanding of the latest development technologies.
- Familiar with partnering with collaborators across an at-scale, sophisticated, global organization setup
- Strong positive thinking skills that include creating a safe environment to learn, challenge, accept risk-taking
- Ablity to navigate complex matrix organization structures.
Preferred Qualifications:
- People management experience is a plus.
- Experience in leading a team
At McDonald's, we are People from all Walks of Life...
Company Vision and Culture
Our Global vision is to build a better McDonalds and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.
McDonalds is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.
Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.
Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together
At McDonalds we are People from all Walks of Life...
People are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.
Benefits
perksHybrid Working
Enjoy the flexibility of hybrid working with 3 days in the office and 2 days remote.wellnessPrivate Medical Care
Corporate employees receive private medical care, either immediately or following 6 months service depending on your role.perksHoliday Allowance
Full-time office employees receive 28 days paid holiday annually, plus 2 months sabbatical per every 10 years’ service.wellnessWellness Benefits
Your wellbeing matters. Enjoy access to wellbeing resources, mental health support, and initiatives designed to help you feel your best – in and out of work.perksPension & Life Assurance
Access our stakeholder pension scheme alongside Life Assurance cover if you contribute a minimum of 3%.perksCareer Growth
We highly value talent and believe in helping our people grow. We support career progression through mentorship, training and leadership development opportunities.wellnessValues Heroes
We live by our values and we reward those who demonstrate their commitment to them.perksPerformance Reviews & Bonus
Your performance will be reviewed formally every 6 months and pay is reviewed annually based on performance. There is also potential to receive an annual bonus each year.perksMeals at Work
You can choose food from our restaurant menu on your break and can even try the latest promotions.recognitionLength of service
Your length of service doesn’t go unnoticed – we reward you with monetary benefits for long service.perksPay & Perks
Receive competitive pay and a range of exclusive perks, including employee discounts and an on-site gym at our Head Office.perksEmployee Discounts
Benefit from our generous employee discount scheme, covering a range of retailers and services across the UK.perksSummer Fridays
Summer Fridays allow our Corporate Careers teams to finish early, every Friday, during the summer months.Sr Manager, Tech Deployment
- Location:
- London, United Kingdom, N2 8AW
- Contract Type:
- Employee
- Pay:
- Competitive
Frequently Asked Questions
What can I expect from the recruitment process?
The recruitment process differs for each role. If we think you’re a good fit, we’ll invite you to a competency based interview and then onto a second interview usually with an associated task to complete or present.
What are the pay rates at McDonald’s?
Our pay rates differ from role to role, but we always ensure that these rates remain competitive. Alongside this, we also offer a wide range of benefits including holiday and sick pay, and employee discounts that offer savings at over 1,600 retailers.
Does McDonald's offer flexible working?
Enjoy the flexibility of our hybrid working model with 3 days in the office to foster collaborative team environment and 2 days remote to support work/ life balance.
What documents should I provide as proof of eligibility to work?
Before we can employ you, we are required to verify your eligibility to work in the UK & Ireland. You’ll need to provide acceptable original documents such as a valid passport or a valid UK/Ireland visa (with a college letter listing term dates, where applicable). Only original documents will be accepted.
How do I apply for a vacancy at McDonald’s head office?
Either click on the 'Job search' page or the ‘Job search’ button on the page of the vacancy you’re interested in. Then select the role that suits you, and complete an online application form.
How much holiday am I entitled to?
All full-time members of the Head Office team get 28 days paid holiday as well as bank holidays on top. For part-time workers, holiday will be determined on a pro-rata basis.
What do I wear in the office?
At our Head Office, we have a Dress for your Day Policy - the bottom line is that we want you to be empowered to make the decisions that meet the needs of your day.
I have a disability, what support can I get with my McDonald's job application?
During the application process, you can request for any reasonable adjustments to be made so you can find the right support needed during the application and onwards.
I want my pronouns to be known if I get this role, is this possible?
Yes. When you work in Head Office, you’ll receive a company email address and will easily be able to include your desired pronouns in the signature.
Can I get individual feedback on my application or interview?
Due to the high level of applications we receive not everyone will receive individual feedback. This depends on where you are in our process and this could potentially be written or over the phone.
Are there any wellbeing services I can access?
Yes! McDonald’s has a wellbeing hub on the staff website and our colleagues have access to the Employee Assistant Programme (EAP), which is run by AXA health care, offering a variety of services.
Is there opportunity for progression at McDonald’s?
Definitely. We highly value talent and always aim to encourage employees to remain within our business. To put it into perspective, half of our Executive Team started their career in restaurants. At McDonald’s, there are no limits to how far or fast you can progress.
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