Customer Experience Leader Apprentice

[00:08] So I was at six form doing three different

[00:11] A levels, but they just weren't really for me because

[00:14] I was working part-time at McDonald's already at that point and just

[00:17] enjoyed it so much more working and making money.

[00:24] It has helped me get these promotions and climb up

[00:27] the ladder from that crew member when I first started. I didn't

[00:30] see myself as even being a floor manager there, like, being in

[00:33] charge of people my own age and older than me.

[00:40] Most of my friends are all at six form or College just doing

[00:43] their A levels and most of them are just all jealous because I'm

[00:46] just there at home just doing some work on my laptop and

[00:49] my extra time and I'm paid to do it as well. Whereas they'll

[00:52] be sat at home studying for hours doing their homework and they're

[00:55] not paid for that.

[01:00] It can be a bit daunting yeah, but with the support

[01:03] of my business manager, she's always told me from the start that she

[01:06] knew I could do this and she can see me being a

[01:09] shift manager being a business manager even. Yeah, there

[01:12] is definitely a family feeling at McDonald's.

[01:19] Definitely, definitely go for it. It's amazing and you

[01:22] gain so much knowledge out of it and it'll just

[01:25] help you so much through the career. It's great.

[00:14] It's equivalent to five GCSEs.

[00:17] You can also do like English and maths on top. I never

[00:20] got those at school. So for me, even though I'm 41 this

[00:23] month I wanted to do that. I like to think I'm good at

[00:26] my job, but you're always learning. So although

[00:29] you think you're good. It is better to think "right you

[00:32] can enhance your skills. Have you tried looking at this way?" So

[00:35] it is just to enhance what I am already doing

[00:38] and hopefully help me be very good at my job

[00:45] You think you know

[00:46] your job but Apprenticeship really touches in

[00:49] loads of areas that you can bring into your job every

[00:52] single day and it makes you more of a stronger

[00:55] person. You can deliver that to your customers much better than

[00:58] what you did before.

[01:03] So the positive was that A, I was

[01:06] able to do it without thinking, "Oh at my

[01:09] age what do you expect?" and it was a feel-good

[01:12] factor of knowing that this is going to be a recognised qualification. I

[01:15] don't usually believe in myself and this has given me

[01:18] a lot more confidence to grow and I've

[01:21] really enjoyed doing it.

[01:24] Grasp it,

[01:28] you know, you can learn and you can even develop

[01:31] in things that you'd maybe taken for granted and

[01:34] you think well, I never thought of it like that. So it gives you the

[01:37] opportunity and the confidence. I would

[01:40] say if I can do it with four children and work

[01:43] part-time.

[01:45] Anybody can do it. You've just got to believe in yourself. And

[01:48] if you are struggling at any point speak to the manager, they

[01:51] will help you. They will support you and you'll do it definitely.

[00:15] I think being able to do the apprenticeship has made me focus on

[00:18] sort of how to motivate people and focus on their individual needs. It's

[00:21] really pushed that factor and it's created a much

[00:24] better work environment. It's very positive and everyone's sort of

[00:27] reactive to it. That really sort of gets me up

[00:30] in the morning gets me going.

[00:36] Yeah, I'd say they're definitely seen a change as I've been promoted twice since

[00:39] doing it. So I've just become more knowledgeable

[00:42] and like different aspects of the restaurant that you won't really

[00:45] learn about on the day-to-day basis, Yeah, you get a better

[00:48] inside image of the business and you understand so many

[00:51] things and it's like

[00:52] it makes light into your life through many aspects,

[00:55] you're like whoa.

[01:01] I feel like he's my friend to be honest. I talk to him like with a friend. We

[01:04] always have a good laugh on the calls, he always

[01:07] advises me. If I need anything he will answer my

[01:10] text straightaway. He will give me advice. He will guide me through it. I

[01:13] had a really hard test.

[01:15] I felt like I wasn't going to get the

[01:18] mark that I necessarily wanted. My mentor was

[01:21] a big motivator there. She was like no. No, you've got this I believe

[01:24] in you. So definitely the support from the people

[01:27] around me is what helped me overcome it.

[01:30] Yeah, absolutely develop

[01:33] yourself as a person just go for it.

[01:36] Career-wise it sets you up, gives

[01:38] you money for whatever you want to do really, while you're learning.

[01:41] I think everyone could do it. It doesn't matter where you are

[01:44] coming from or what age you have, because it's easy,

[01:47] it's just easy for everybody.