Crew member - Overnights


paradox
Location:
Maidstone, England
Contract Type:
Full Time - Guaranteed Minimum Hours
Department:
Crew Member
Pay:
£11.01 - £13.37
A smiling fast-food worker in uniform uses tongs in a busy kitchen, standing in front of shelves filled with supplies.

Let's be part of something together

Show transcript

[00:01]My name is Daljeet. I am a crew member, I've been here

[00:03]at McDonald's for a year. My favorite role has

[00:06]been a crew member, which is my dedicated role

[00:09]in McDonald's. I thoroughly enjoy interacting with

[00:12]my colleagues and the customers

[00:15]and then sometimes I'd be

[00:18]in the kitchen to be a great crew member you need to

[00:21]have the can do attitude. You need to be confident in yourself and

[00:24]be a team player and finally

[00:27]I'd say you make friends for life.

Overview

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

Join us and you'll become part of a team, that works together to provide the best customer experience. If you've visited one of our restaurants before, you’ve probably got some idea of what's involved in working here. But you might not realise the variety and scope of the role. We want every McDonald's customer to have a brilliant experience, every time they visit. That means hot food in a clean and friendly restaurant. As a Crew Member, you'll make it happen, whether you're preparing food, serving on the till or being out in the dining areas looking after our customers' needs. You will consistently deliver the highest standards of quality, service and cleanliness in the restaurant. Provide friendly, fast and accurate service. Complete tasks and activities in line with training, company guidelines and management direction. Follow all workplace safety, security and food hygiene procedures. Treat all customers and colleagues with courtesy and respect working as a supportive team member.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more....

Location

Maidstone Msa
M20 Junction 8
Maidstone
United Kingdom
ME17 1SS

Plan commute
A Google Map Image of Job Location
A person standing in a fast-food kitchen in a grey uniform and a cap with their arms crossed.
A man smiling wearing a white shirt and grey tie, stands in a fast-food kitchen.
A cheerful man wearing a white shirt and grey tie standing in a fast-food restaurant.

Meet the team

There’s always support as you’re doing the role.

Crew Member

We call ourselves family, we go out together, we work together and we play football together.

Shift Leader

McDonald’s help me do the job I do by letting me be myself.

Customer Experience Leader

Show transcript

[00:01] My name is Chelsea. I have

[00:03] worked here for three years and my role

[00:06] is crew member.

[00:08] Back when I started at McDonald's, I was

[00:11] very quiet very withdrawn very within myself. I'm pretty

[00:14] much sprouted into who I am today. On shift

[00:17] I'm very much an energetic, jokey person. Like

[00:20]I will use you have a laugh. I feel like I've been supported and valued

[00:23] by people on shift. There's always gratitude going around.

[00:27] And there's always there's always that support there as

[00:30] well as you're doing the role.

[00:32] Yeah, best thing the people, the customers.

[00:36] Flexibility around what days you can't work, what days you can work.

[00:39] Being able to do things with people in store like arranging to

[00:42] maybe meet out and go the other places and just really having that

[00:45] connection within the crew

[00:48] at your store.

[00:50] It's a very lovely thing to have.

[00:52] I still have people that I talk to today that have left the store and

[00:55] move on to different jobs for that that friendship stays there.

[00:01] My name is Raymond. I'm a shift manager in

[00:03] McDonald's. I've currently been working in the

[00:06] store for roughly about 10 years now. My

[00:09]role basically consists of coaching new area leaders

[00:12] helping other shift managers with their role

[00:15] when new crew members come in we'll always guide them

[00:18] through what our expectation is, what targets we

[00:21] need to reach today we'll always encourage them, at the end of the day we

[00:24] started there. We know what it's like to climb the ladder. My favorite

[00:27] thing about my role is getting to know people finding out

[00:30] where you struggle, where can I step in and

[00:33] go, you know what you're struggling in this area. Let me step in I'm going to

[00:36] train you there. I can only speak for myself but in our store

[00:39] that's what we do. We call ourselves family because we go

[00:42] ​​​​​​​out together. We work together. We play like football together, but

[00:45] ​​​​​​​then we all come together as one anyway.

[00:02] My name's Roland.

[00:03] I'm a customer experience leader

[00:05] and I've been with McDonald's three and a half years now.

[00:07] My role in McDonald's is looking

[00:10] after the guests as they come in

[00:12] and making sure that they're happy, uh, they want

[00:15] to come again, and I think they deserve to be looked after.

[00:18] I used to have my own business.

[00:20] I used to have a fish and chip shop.

[00:22] The reason why I chose McDonald's is, um,

[00:24] after I sold my business, I basically wanted to semi-retire.

[00:28] My wife and myself used to go into McDonald's once a week,

[00:31] and that was our day at night.

[00:33] And, uh, I just outta curiosity,

[00:34] I thought I wonder owned what late working here.

[00:37] So instead of retiring, I uh,

[00:40] ended up working for McDonald's.

[00:43] McDonald's helps me to do the job I do

[00:47] by letting me be me.

[00:48] That's what I love about it.

[00:50] I don't have to be anybody else.

[00:52] I can just walk in and be myself and look after people, look

[00:56] after the guests on, on the dining area.

[00:58] Tips for somebody starting at McDonald's.

[01:01] I would say just be yourself.

[01:03] Be natural and work to the best of your ability.

[01:07] So what I'd like to think I could be able

[01:09] to do in the future is to be able to work more

[01:12] to the customer service side, to try

[01:14] and train people up to help them

[01:18] bring out the best in their selves.

[01:20] I love the fact that I get the feedback of, of guests.

[01:24] It just gives you a little bit of satisfaction.

[01:26] The last four or five year have been absolutely brilliant.

[01:31] What I'd say to anyone now is give it a go.

Two employees in a fast-food kitchen, one is handling a food station.

Training and support

At McDonald's we believe in opportunity for everyone, and Training & Development is something that is paramount within our restaurants. The digital training guides we have created and made available solidify your learning and make it easier for you to progress in your careers. The training continues even after your first few months with us, and we have various online resources which can be used to progress further within the business.

Benefits

What we offer

Holiday Pay

In every role you will receive holiday pay, the amount may differ depending on the role and part time employees.

Employee Discounts

Discounts at hundreds of major high-street and online retailers.

Pension Scheme

If eligible you will be enrolled onto our pension scheme.

Performance Reviews

Every year, you’ll have a review with your manager, which can make a real difference to your pay. You’ll get a bigger pay rise if your reviews show you’re doing well.

Flexible Scheduling

We offer a flexible approach to scheduling. You can make informal flexible working requests via our online platform.

Service Awards

We celebrate continuous service with rewards throughout your employment with us.

Free Meal

You’ll be entitled to a free meal during your shift.

Learning and Development

At McDonald’s, we believe in opportunity for everyone. If you want to learn, develop and further progress your career, we’ll give you the chance.
Tongs place a cooked egg on a sausage patty and cheese, all on an English muffin, in a busy fast-food kitchen.

Why work here

Our values show what matters most to us and tell the world what McDonald's stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world.

Apply

Application Process

  1. Get started by filling in our online application
  2. If we think you’re suited to the role, we’ll invite you to an interview.

What We Look For

If you lead with a genuine smile and have an ability to connect with others, you’ll be well on your way to fitting into our team.

For this role, you’ll love dealing with different types of people and working as part of a team. You’ll bring the energy and efficiency to every shift, without skipping the details. Whatever you’re doing, you like to get it done right – every time.

Hints & Tips

  1. Let your passion shine through

    At McDonald’s, we want to make sure you can feel entirely at home. And when you feel at home, you can be entirely yourself. If you bring your personality and energy to our culture, you can make McDonald’s a more exciting, united place. 

  2. Emphasize your skills and abilities

    Don’t be shy to show off how amazing you can truly be at every stage of the recruitment process, and onwards.

  3. Be customer focused

    Here at McDonald’s, we prioritise our customers and focus on making them feel completely comfortable every time they step foot in our restaurants. And because of that, we expect our crew to make our customers a priority too.

Frequently Asked Questions

I want my pronouns to be known if I get this role, is this possible?

Yes. McDonald’s offer pronoun name badges that can be ordered upon crew request, including He/Him/His, She/Her/Hers, and They/Them/Theirs.

I have a disability, what support can I get with my McDonald's job application?

McDonald’s is an equal opportunities employer and we support applications from people from all walks of life. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants, which helps us to better serve our customers.

As part of the McDonald’s application process you are able to request support for the recruitment process. If you're an individual with a disability, or if you have a condition that you believe may impact the recruitment process, for example completing an interview or assessment, we'll be happy to make reasonable adjustments to support you.

Are there any wellbeing services I can access?

Yes! McDonald’s has a wellbeing hub on the staff website. Our colleagues also have access to the Employee Assistant Programme (EAP), run by AXA health care, that offers a variety of services.

Can I get individual feedback on my application or interview?

We receive a very high number of applications. This unfortunately means we're unable to provide you with specific feedback on your application and/or interview.

What if I can’t make any of the interview slots?

If you are unable to make any of the interview slots offered to you in the recruitment process, you can get in touch with the restaurant team you have applied to and discuss interview availability directly with them to find a date suitable for you.

Crew member - Overnights


Location:
Maidstone, England
Contract Type:
Full Time - Guaranteed Minimum Hours
Department:
Crew Member
Pay:
£11.01 - £13.37