Trainee Business Manager - Berkshire

[00:01] My name is Chelsea. I have

[00:03] worked here for three years and my role

[00:06] is crew member.

[00:08] Back when I started at McDonald's, I was

[00:11] very quiet very withdrawn very within myself. I'm pretty

[00:14] much sprouted into who I am today. On shift

[00:17] I'm very much an energetic, jokey person. Like

[00:20]I will use you have a laugh. I feel like I've been supported and valued

[00:23] by people on shift. There's always gratitude going around.

[00:27] And there's always there's always that support there as

[00:30] well as you're doing the role.

[00:32] Yeah, best thing the people, the customers.

[00:36] Flexibility around what days you can't work, what days you can work.

[00:39] Being able to do things with people in store like arranging to

[00:42] maybe meet out and go the other places and just really having that

[00:45] connection within the crew

[00:48] at your store.

[00:50] It's a very lovely thing to have.

[00:52] I still have people that I talk to today that have left the store and

[00:55] move on to different jobs for that that friendship stays there.

[00:01] My name is Akeem. I've worked

[00:03] at McDonald's for about five and a half years and currently a shift manager. So my

[00:06] role as a shift manager is making sure quality

[00:09] service and cleanliness are at the

[00:12] highest standards it can be while I'm in the restaurant. I'm making sure all

[00:15] the customers that I've connected on that day have had

[00:18] a great visit. So I'd say a typical day as a shift manager

[00:21] is walking in greeting all your

[00:24] staff members, then doing a store walk around.

[00:27] So you start from the outside of the restaurant you'd work

[00:30] all the way inside and making sure you always viewing it from a customers

[00:33] point of view and seeing what they want to see. I'll say

[00:37] how McDonald's has supported me. It's just they always give you the opportunity to

[00:40] develop and progress. They've got such a good training program

[00:43] to become a shift manager. There's amazing training for

[00:46] whatever you want to do McDonald's.

[00:49] So I'll say how McDonald's supported me throughout my studies

[00:52] is they're always very flexible with their approach. So at work I've received

[00:55] the employee of the year award because of all the hard work I did

[00:55] for that year and it's just nice to see that McDonald's shows like

[00:58] support and appreciates all the hard

[01:02] work you do in the restaurants. I'd say my favorite thing about working at McDonald's

[01:05] is the people that I work with like such a diverse

[01:12] and just a great bunch of

[01:15] people. It just makes the job so much easier. I think

[01:18] McDonald's has helped me to help develop as a person. It's kind of made me a lot

[01:21] more confident because obviously they've trusted me to be a shift manager

[01:24] and they've given me that sense of responsibility.

[00:02] My name's Roland.

[00:03] I'm a customer experience leader

[00:05] and I've been with McDonald's three and a half years now.

[00:07] My role in McDonald's is looking

[00:10] after the guests as they come in

[00:12] and making sure that they're happy, uh, they want

[00:15] to come again, and I think they deserve to be looked after.

[00:18] I used to have my own business.

[00:20] I used to have a fish and chip shop.

[00:22] The reason why I chose McDonald's is, um,

[00:24] after I sold my business, I basically wanted to semi-retire.

[00:28] My wife and myself used to go into McDonald's once a week,

[00:31] and that was our day at night.

[00:33] And, uh, I just outta curiosity,

[00:34] I thought I wonder owned what late working here.

[00:37] So instead of retiring, I uh,

[00:40] ended up working for McDonald's.

[00:43] McDonald's helps me to do the job I do

[00:47] by letting me be me.

[00:48] That's what I love about it.

[00:50] I don't have to be anybody else.

[00:52] I can just walk in and be myself and look after people, look

[00:56] after the guests on, on the dining area.

[00:58] Tips for somebody starting at McDonald's.

[01:01] I would say just be yourself.

[01:03] Be natural and work to the best of your ability.

[01:07] So what I'd like to think I could be able

[01:09] to do in the future is to be able to work more

[01:12] to the customer service side, to try

[01:14] and train people up to help them

[01:18] bring out the best in their selves.

[01:20] I love the fact that I get the feedback of, of guests.

[01:24] It just gives you a little bit of satisfaction.

[01:26] The last four or five year have been absolutely brilliant.

[01:31] What I'd say to anyone now is give it a go.