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Customer Experience Leader
You'll be the one who guarantees customers feel welcomed, have everything they need and leave feeling special. You know exactly what makes people happy and will go out of your way to create feel good moments. You'll be able to spot and quickly fix problems that may affect their experience. We also offer a Customer Service Apprenticeship. This is perfect for developing your skills, knowledge, and behaviours.
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[00:01]Hi, my name is Leslie. I'm a CEL at McDonald's to
[00:03]be a good customer experience leader. I think you need to have a really
[00:06]happy disposition and be willing to get stuck in
[00:09]and be part of a good team. My role at McDonald's is meeting
[00:12]and greeting the customers making sure
[00:15]that they've got a really good experience when they walk
[00:18]through the door. I enjoy talking to the customers. That's what I love about
[00:21]my job at McDonald's, making sure everybody's happy getting
[00:24]what they want. I like working with the staff.
[00:27]We're all different ages. We have a really good team spirit.
[00:30]We all get on really well. My role
[00:33]at McDonald's is slightly different than the crew members because
[00:36]as customer experience leaders, we need to step up
[00:39]and make sure that the restaurant is ready for the customers and
[00:42]make sure everybody's happy. I wouldn't go back to any other
[00:45]role now that I'm at McDonald's doing the job I do I just
[00:48]love it.
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