About Us
McDonalds has run its business in the UK since 1974 and currently operates over 1500 restaurants across the UK and Ireland, serving almost four million customers each day. McDonalds is one of the UKs largest private sector employers, employing over 170,000 people.
The Opportunity
We are looking for a forward-thinking team player to join our hard-working Service Operations Team. The team has an ambitious agenda in 2025 and beyond; there is no better time to join us and play an instrumental part in improving and evolving technology within the business.
The Restaurant Technology Problem Manager will be responsible for identifying and reducing reoccurring issues within our restaurants and services. These improvements could be technical, procedural or behavioural and will require working with multiple partners and functions to achieve these goals.
What will my accountabilities be?
As a Restaurant Technology Problem Manager, you will be responsible for owning ITIL Problem Management and Service Data Analytics whilst managing a team of Site Reliability Engineers and Level 3 technical subject matter experts. Your accountabilities could be refined as follows:
Own ITIL Problem & Change Management
Communication and Reporting
Lead, mentor and develop the Site Reliability team
Manage Service Operations data and analytics
What Team will I be a part of?
This role will operate within the Running Great Restaurant Technology (RGRT) team
Who are my customers?
Reporting directly to the Head of Service Operations, you will have a close working relationship with technology partners like NCRV, Capgemini, VMO2, Sopra Steria and Vista. This role requires collaborative working with colleagues at a Global and Market level, UK & ROI Restaurants, Franchisees and their representatives, Corporate Service providers, RSG (Operations), IT functional teams and a 3rd party test team.
What background do I need to have?
Who you are:
Experience:
Optional but advantageous technical skills:
What Youll Get:
Company Vision and Culture
Our Global vision is to build a better McDonalds and in the UK and Ireland we are working hard to be the UK & Irelands best-loved restaurant company.
McDonalds is defined by its culture. Our culture shapes and informs everything we think and everything we do. Our culture influences the way we interact with each other, and how we interact with customers, franchisees and suppliers. Our culture motivates and inspires us to attract and retain great talent, creating positive, energising, exceptional working environment for us all.
Our values drive our culture and shape our beliefs, our priorities and our actions. They influence the decisions we make, how we treat one another and how we show up as a brand to the world.
Serve: We put our customers and our people first
Inclusion: We open our doors to everyone
Integrity: We do the right thing
Community: We are good neighbours
Family: We get better together
At McDonalds we are People from all Walks of Life...
People are at the heart of everything we do, and they make the McDonalds experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.
We do not tolerate inequality, injustice or discrimination of any kind. These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.
We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonalds or elsewhere.
Show transcript
[00:06] My name is Sasha.
[00:09] I am sustainability officer at McDonald's and I have
[00:12] been here for just under two years. My role is a really
[00:15] diverse one. My main focus is really about driving
[00:18] sustainability in the restaurants. How can we build
[00:21] our restaurants to a sustainable standard? How can we operate
[00:24] them to a sustainable standard whilst, you know also getting our
[00:27] crew involved. How can we sort of shift their behaviors? What can
[00:30] we do from that perspective? I also work a lot around greenhouse gas
[00:34] emissions and reporting. I think it's incredible that I work
[00:37] in a very small team. But when you
[00:40] think about the actual work that we do and the goals that we're sort of trying
[00:43] to achieve we're impacting around 1400
[00:46] restaurants that serve thousands of
[00:49] people every day. I think there's there's no other ways
[00:52] to describe the impact of my work. My favorite thing about working
[00:55] at McDonald's I'm sure everyone will say this but it's the people.
[00:59] Everybody from the restaurants all the way up to the
[01:02] exec everyone's just
[01:03] brilliant.
[01:04] My best memory would have to be
[01:07] COP 26 and as someone who dedicated
[01:10] my life to sustainability it felt like a
[01:13] once in a lifetime opportunity. It was
[01:17] really exciting just being in a room where I
[01:20] knew governments, leaders of countries, all
[01:23] these sort of officials were in a room deciding on
[01:27] policy around things that would actually dictate my career and
[01:30] the future of my career and I think I would never
[01:33] have had this opportunity if it weren't for actually being at McDonald's.
[00:00] My name
[00:07] is Evan. I'm a construction manager and I've been at McDonald's
[00:10] for four years.
[00:11] My role as a construction manager is to look
[00:14] after my team of project managers working
[00:17] with our franchisees and our own restaurants
[00:20] to make them a better place for our customers. I don't really have
[00:23] a typical day. I split my time between between running my
[00:26] own construction projects, managing my team and engaging with
[00:29] the franchisees and the business on how we're progressing
[00:32] against our program. The size of the organization is
[00:35] just, you just find something
[00:38] new in it every day. It's sounds really cheesy, but it's it's
[00:41] a big family. The people here are one of the reasons that I enjoy my
[00:44] role so much. So the best piece of advice I could give for
[00:47] someone joining McDonald's is be yourself. Bring all the
[00:50] knowledge that you've got and share those experiences amongst the team just
[00:53] because we've been doing something one way doesn't mean that we're doing
[00:56] it the best way. The culture at McDonald's is really inclusive.
[00:59] You always learning stuff off different people
[01:02] be it brand new starters or people that have been here 30 years.
[01:05] We're, we really keen to develop people to
[01:08] be the best that they can be. So as long as you as an
[01:11] individual,
[01:12] want progression and training there's there's plenty of
[01:15] opportunities to develop yourself professionally and
[01:18] there's loads of opportunities which can provide
[01:21] accredited qualifications, you know apprenticeships as
[01:24] well as externally if you want to pursue something like
[01:27] a chartership like I did last year to be a chartered construction
[01:30] manager. Being part of McDonald's team is really great,
[01:33] it's rewarding and the people just make every day
[01:36] really fun to be at work.
Our values show what matters most to us and tell the world what McDonald's stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world.
When creating your application, the STAR technique is a way to keep answers concise and informative. When giving a real-life example that demonstrates a skill, use these key points:
You’ve probably heard this before – but how do you make sure you can achieve correct SPAG without fail? If you want to send in a perfectly polished application, follow these simple steps:
At McDonald’s, we want to make sure you can feel entirely at home. And when you feel at home, you can be entirely yourself. If you bring your personality and energy to our culture, you can make McDonald’s a more exciting, united place.
Either click on the 'Job search' page or the ‘Job search’ button on the page of the vacancy you’re interested in. Then select the role that suits you, and complete an online application form.
The recruitment process differs for each role, but someone from our Talent team will always aim to contact you within 7 days of receiving your application. If we think you’re a good fit, we’ll invite you to a competency-based interview and then onto a second interview with an associated task to complete or present.
All full-time members of the Head Office team get 28 days paid holiday as well as bank holidays on top. For part-time workers, holiday will be determined on a pro-rata basis.
At our Head Office, we have a Dress for your Day Policy - the bottom line is that we want you to be empowered to make the decisions that meet the needs of your day.
Our pay rates differ from role to role, but we always ensure that these rates remain competitive. Alongside this, we also offer a wide range of benefits including holiday and sick pay, and employee discounts that offer savings at over 1,600 retailers.
Yes. When you work in Head Office, you’ll receive a company email address and will easily be able to include your desired pronouns in the signature.
Due to the high level of applications we receive not everyone will receive individual feedback. This depends on where you are in our process and this could potentially be written or over the phone.
Yes! McDonald’s has a wellbeing hub on the staff website and our colleagues have access to the Employee Assistant Programme (EAP), which is run by AXA health care, offering a variety of services.
During the application process, you can request for any reasonable adjustments to be made so you can find the right support needed during the application and onwards.
