Application Process
- Online Application
- Manager Approval
- Online Values Test
- Assessment Centre (usually in person)
- Department-led Final Interview (in person or virtual)
- Offer
Trainee Business Manager
paradox
- Location:
- Somercotes, England
- Contract Type:
- Full Time
- Department:
- Trainee Manager
- Pay:
- £34500
Let's be part of something together
Show transcript
[00:00] My name is Jake and I'm a second assistant manager.
[00:03] My job role entails scheduling people and training.
[00:06] I have to make sure that everything is in place. I lead
[00:09] people to get great results for restaurants. Make sure that they
[00:12] are feeling safe in an environment. To become a manager
[00:15] or applying for McDonald's. You need to let your personality shine
[00:18] through. You need to allow yourself to grow and McDonald's
[00:21] will help you with that. To be a great manager. I believe
[00:24] that you need honesty integrity and strength. The
[00:27] confidence that I gained throughout work at McDonald's I've
[00:30] taken it into my personal life. I'm a much more confident person.
[00:33] I used to shy away from things and now I'm just I thrive
[00:36] for any task. It's so fun to work
[00:39] at McDonald's and as store specific, we are one big
[00:42] family.
Overview
McDonald's is the largest family restaurant in the world, serving approximately 69 million customers across 36,000 restaurants a day; in more than 100 countries. The UK & Ireland market is one of the most successful entities across the wider business, serving on average 4 million people a day. It has operated in the UK since 1974 and the business is growing continuously with more than 1,400 restaurants and over 140,000 employees. We're a people business just as much as we are a restaurant business. We strive to be the most inclusive brand in the world by building diverse teams who create delicious, feel good moments that are easy for everyone to enjoy.
The Trainee Business Manager is the first step on the journey to leading and inspiring teams, within one of our £multi-million restaurants. From the minute you join us, our values will guide how you lead our people on the shop floor and shape the experiences you provide our customers.
The Role
This accelerated training programme is the first step on the journey to leading and inspiring teams, within one of our restaurants. When you move through the initial training stage, you will be promoted to a 2nd Assistant Manager, and become an even bigger part of the core restaurant management support system. From there, your journey could take you to 1st Assistant, Business Manager and beyond!
Over the course of nine months you’ll learn how our values shape our business from the ground up. The hands on experience you will gain from working in our kitchens, service areas, customer areas and our drive-thru will give you the confidence to make your impact across each of our day parts.
We want our customers and our people to feel valued and appreciated at all times, and you will help us achieve that as you gain momentum, and take responsibility, of shifts and our key systems and processes. Your passion for doing the right thing for our people and our customers will have you fired up by the idea of running your own successful business!
What will be expected of me when I have completed my initial training?
• Role model customer focused behaviours
• Act with integrity, honesty, and in line with our McDonald’s values
• Display leadership by coaching the team and providing them feedback and development opportunities
• Lead the team to have a shared understanding and vision of an exceptional customer experience
• Work with the wider management team to implement strategies to improve the business on sales and profitability
• Analise trends inside and outside of the restaurants that can impact the business
What Team will I be a part of?
You’ll work together with our crew, crew trainers, customer care teams and managers of all levels who will support you on your intensive learning journey.
What background do I need to have?
• This fast-paced programme is open to people with experience of leading teams, both in and out of the sector, and graduates.
• You are someone who inspires and motivates others with your ambition and hands on approach to learning. Someone who will use their energy and determination to succeed together as a team!
• Throughout your journey, we will give you the training, knowledge and tools to further develop your skills to make you feel truly confident. You will be learning a lot and you’ll be required to apply what you have learnt to lead by example and be effective in leading our teams.
• Every day in McDonald’s is different and to complete the training period, you will need determination and to give maximum effort across every task. Our teams are well adapted to our ever changing business and customer needs, being open to change is a value that will help you to lead them through any challenge you face as a team.
Benefits package includes: Holiday pay, Service Awards, Enrolment in Pension scheme, Private Health care package, Meal allowance, Employee discounts from top high street and online brands and much more...
Meet the team
Show transcript
[00:01] My name is Chelsea. I have
[00:03] worked here for three years and my role
[00:06] is crew member.
[00:08] Back when I started at McDonald's, I was
[00:11] very quiet very withdrawn very within myself. I'm pretty
[00:14] much sprouted into who I am today. On shift
[00:17] I'm very much an energetic, jokey person. Like
[00:20]I will use you have a laugh. I feel like I've been supported and valued
[00:23] by people on shift. There's always gratitude going around.
[00:27] And there's always there's always that support there as
[00:30] well as you're doing the role.
[00:32] Yeah, best thing the people, the customers.
[00:36] Flexibility around what days you can't work, what days you can work.
[00:39] Being able to do things with people in store like arranging to
[00:42] maybe meet out and go the other places and just really having that
[00:45] connection within the crew
[00:48] at your store.
[00:50] It's a very lovely thing to have.
[00:52] I still have people that I talk to today that have left the store and
[00:55] move on to different jobs for that that friendship stays there.
[00:01] My name is Raymond. I'm a shift manager in
[00:03] McDonald's. I've currently been working in the
[00:06] store for roughly about 10 years now. My
[00:09]role basically consists of coaching new area leaders
[00:12] helping other shift managers with their role
[00:15] when new crew members come in we'll always guide them
[00:18] through what our expectation is, what targets we
[00:21] need to reach today we'll always encourage them, at the end of the day we
[00:24] started there. We know what it's like to climb the ladder. My favorite
[00:27] thing about my role is getting to know people finding out
[00:30] where you struggle, where can I step in and
[00:33] go, you know what you're struggling in this area. Let me step in I'm going to
[00:36] train you there. I can only speak for myself but in our store
[00:39] that's what we do. We call ourselves family because we go
[00:42] out together. We work together. We play like football together, but
[00:45] then we all come together as one anyway.
[00:02] My name's Roland.
[00:03] I'm a customer experience leader
[00:05] and I've been with McDonald's three and a half years now.
[00:07] My role in McDonald's is looking
[00:10] after the guests as they come in
[00:12] and making sure that they're happy, uh, they want
[00:15] to come again, and I think they deserve to be looked after.
[00:18] I used to have my own business.
[00:20] I used to have a fish and chip shop.
[00:22] The reason why I chose McDonald's is, um,
[00:24] after I sold my business, I basically wanted to semi-retire.
[00:28] My wife and myself used to go into McDonald's once a week,
[00:31] and that was our day at night.
[00:33] And, uh, I just outta curiosity,
[00:34] I thought I wonder owned what late working here.
[00:37] So instead of retiring, I uh,
[00:40] ended up working for McDonald's.
[00:43] McDonald's helps me to do the job I do
[00:47] by letting me be me.
[00:48] That's what I love about it.
[00:50] I don't have to be anybody else.
[00:52] I can just walk in and be myself and look after people, look
[00:56] after the guests on, on the dining area.
[00:58] Tips for somebody starting at McDonald's.
[01:01] I would say just be yourself.
[01:03] Be natural and work to the best of your ability.
[01:07] So what I'd like to think I could be able
[01:09] to do in the future is to be able to work more
[01:12] to the customer service side, to try
[01:14] and train people up to help them
[01:18] bring out the best in their selves.
[01:20] I love the fact that I get the feedback of, of guests.
[01:24] It just gives you a little bit of satisfaction.
[01:26] The last four or five year have been absolutely brilliant.
[01:31] What I'd say to anyone now is give it a go.
Training and support
At McDonald's we believe in opportunity for everyone, and Training & Development is something that is paramount within our restaurants. The digital training guides we have created and made available solidify your learning and make it easier for you to progress in your careers. The training continues even after your first few months with us, and we have various online resources which can be used to progress further within the business.
Benefits
What we offer-
Holiday pay
- 6 weeks’ paid holiday is awarded to all Trainee Managers who join us at McDonald’s.
-
Employee discounts
- Discounts at hundreds of major high-street and online retailers.
-
Stakeholder Pension Scheme
- As a Trainee Manager, you will have the opportunity to join the stakeholder pension scheme.
-
Performance reviews
- We’ll review your performance formally every six months, with regular catch-ups in between. Your pay will be reviewed annually based on these reviews.
-
Paid sabbatical
- To recognise your hard work and commitment, we will award you with up to two months’ paid sabbatical leave following every 10 years of consecutive service.
-
Free Meal
- You’ll be entitled to a free meal during your shift.
-
Learning and development
- At McDonald’s, we believe in opportunity for everyone. If you want to learn, develop and further progress your career, we’ll give you the chance.
Why work here
Our values show what matters most to us and tell the world what McDonald's stands for. We live by them every day. All across the world. From our restaurant-working colleagues, right through to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do. Making sure we can continue to evolve alongside a changing world.
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What We Look For
As a Trainee Manager, you’ll have a passion for doing right by our people and our customers, and the idea of running your own successful business will add fuel to the fire.
You’re someone who inspires and motivates others with your ambition and hands on approach to learning. Someone who will use their energy and determination to succeed together as a team.
This fast-paced programme is open to people with experience of leading teams, both in and out of the sector, and graduates.
To best capture the essence of what makes McDonald’s, it is essential that you’re able to adopt different shift patterns and be mobile within your region.
At McDonald’s, we are people from all walks of life. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants. All of which helps us to better serve our customers.
Frequently Asked Questions
I want my pronouns to be known if I get this role, is this possible?
Yes. McDonald’s offer pronoun name badges that can be ordered upon crew request, including He/Him/His, She/Her/Hers, and They/Them/Theirs.
I have a disability, what support can I get with my McDonald's job application?
McDonald’s is an equal opportunities employer and we support applications from people from all walks of life. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants, which helps us to better serve our customers.
As part of the McDonald’s application process you are able to request support for the recruitment process. If you're an individual with a disability, or if you have a condition that you believe may impact the recruitment process, for example completing an interview or assessment, we'll be happy to make reasonable adjustments to support you.
Are there any wellbeing services I can access?
Yes! McDonald’s has a wellbeing hub on the staff website. Our colleagues also have access to the Employee Assistant Programme (EAP), run by AXA health care, that offers a variety of services.
Can I get individual feedback on my application or interview?
We receive a very high number of applications. This unfortunately means we're unable to provide you with specific feedback on your application and/or interview.
Trainee Business Manager
- Location:
- Somercotes, England
- Contract Type:
- Full Time
- Department:
- Trainee Manager
- Pay:
- £34500