You’ll be the person who offers our customers a warm welcome to the restaurant and anticipates what they need. That means everything from clearing trays and explaining the menu, to getting to know our regular customers. Working mostly in the dining area, you’ll monitor quality and cleanliness and ensure everything runs smoothly. We’ll train in you in our high standards of customer service, cleanliness and hygiene. But the rest is up to you.

What we look for

A genuine smile and an ability to connect with others is a great start. You enjoy talking to all kinds of new people and get a buzz out of helping them. With a strong drive to deliver excellent customer service, you work well as part of a team. You’re efficient at getting things done, and have a keen eye for detail. You like to get things right – every time.

To apply for a job as a Customer Care Assistant, you'll need to have finished secondary school and be legally allowed to work in the UK.

Benefits

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Holiday pay

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Work full-time and you’ll receive 28 days’ holiday a year. Work part-time and your holiday will be calculated on a pro-rata basis.
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Discounts at major high-street retailers

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You’ll receive discounts at over 800 national retailers. You’ll also receive a personalised card which gives you discounts on selected McDonald’s food.
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Pension scheme

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If you’re eligible you’ll be automatically enrolled into our pension scheme with NEST.
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Childcare vouchers scheme

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If you’re a parent or legal guardian, you could be entitled to Childcare Vouchers.
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Performance reviews

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We’ll review your performance three times during your first year, and every six months from then on. Your pay will be reviewed annually based on these reviews.
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Flexible scheduling

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We know that a good work/life balance is vital, so we offer a flexible approach to scheduling. You can make informal flexible working requests via our online platform.
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Service awards

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We celebrate continuous service by awarding you with retail gift vouchers – £75 for 5 years’ service, all the way up to £1,000 for 30 years’ service. 
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Free meal during shift

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You’ll be entitled to a free meal during your shift. 

Benefits can vary depending on the restaurant you work in and whether or not it is franchised.

Profiles

"This is definitely where I want to stay for the rest of my career – it’s like a second home. I know the team, I know the regulars and it’s always great to meet new people and build new relationships."

Rudolph, Customer Care Assistant

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Application process

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Step 1

Fill in our online application (this takes about half an hour).

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Step 2

If we like what we read, we’ll invite you to a restaurant to try out working with the team and have an interview with the Manager (this takes about 40 minutes).

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Step 3

If all goes well, we’ll offer you a job.

Job search

More to explore

Why McDonald's
Frequently asked questions
Schools & students
Franchising