McDonald's Careers UK Customer Care Assistant

You’ll be the person who offers our customers a warm welcome to the restaurant and anticipates what they need. That means everything from clearing trays and explaining the menu, to getting to know our regular customers. Working mostly in the dining area, you’ll monitor quality and cleanliness and ensure everything runs smoothly. We’ll train you in our high standards of customer service, cleanliness and hygiene. But the rest is up to you.

What we look for

A genuine smile and an ability to connect with others is a great start. You enjoy talking to all kinds of new people and get a buzz out of helping them. With a strong drive to deliver excellent customer service, you work well as part of a team. You’re efficient at getting things done, and have a keen eye for detail. You like to get things right – every time.

To apply for a job as a Customer Care Assistant, you'll need to have finished secondary school and be legally allowed to work in the UK.

Benefits

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Holiday pay

Work full-time and you’ll receive 28 days’ holiday a year. Work part-time and your holiday will be calculated on a pro-rata basis.

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Discounts at major high-street retailers

You'll receive discounts at hundreds of national retailers.

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Pension scheme

If you’re eligible you’ll be automatically enrolled into our pension scheme with NEST.

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Performance reviews

We’ll review your performance three times during your first year, and every six months from then on. Your pay will be reviewed annually based on these reviews.

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Flexible scheduling

We know that a good work/life balance is vital, so we offer a flexible approach to scheduling. You can make informal flexible working requests via our online platform.

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Service awards

We celebrate continuous service by awarding you with retail gift vouchers – £75 for 5 years’ service, all the way up to £1,000 for 30 years’ service.

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Free meal during shift

You’ll be entitled to a free meal during your shift.

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Learning and development

At McDonald’s, we believe in opportunity for everyone. If you want to learn, develop and further progress your career, we’ll give you the chance – no matter how long you’ve been with us or how many hours you work.

Meeting new customers is the best part of my job. It works both ways, because families love coming in and we love making it a better experience for them.

Mandy, Customer Experience Leader

I love all the different customers and especially the regulars, my face lights up when I see them. I also love the diversity. Not just the diversity of my role, but the diversity of people that I work with, from people in their first job, to people with a bit more experience – like me! It doesn’t matter about your background or who you choose to be, nobody gets treated any differently in McDonald’s. Everyone brings something different to the team, and I think that’s great.

Mandy, Customer Experience Leader

Application process

Fill in an online application (this takes about half an hour).

If we like what we read, we’ll invite you to a restaurant to try out working with the team and have an interview with the Manager (this takes about 40 minutes).