Everyone has a memory of McDonald’s. What we want to do is make sure they’re always fond ones. That’s where you come in. Customer Experience Leaders guarantee that every customer who walks through their restaurant door is welcomed, has everything they need and leaves feeling special. You’ll spot and quickly fix any problems that may affect the customer experience. You also know what makes people happy and will go out of your way to make feel good moments they won't forget.

To help you along the way, we offer Customer Service Apprenticeship (Level 2). This qualification is equivalent to five GCSEs grade A*-C (level 4-9) / Scottish Standard Grade or National 4/5 – a perfect choice if you are keen to develop your skills, knowledge and behaviours – with a nationally recognised qualification to show for it.

What we look for

Chatty and always smiling, you have that special something that puts people at ease. Even on the rainiest of days, your personality shines through. Always looking for ways to improve, you’re proactive, professional and know the importance of putting the customer first. Sound like you? 

To apply for a job as a Customer Experience Leader, you’ll need to be legally allowed to work in the UK.


Benefits - Apprenticeship



For our Customer Experience Leaders, we offer Customer Service Apprenticeship with award-winning training and support to take your skills to the next level.

Benefits - holiday pay

Holiday pay


Work full-time and you’ll receive 28 days’ holiday a year. Work part-time and your holiday will be calculated on a pro-rata basis.

Benefits - discounts

Discounts at major high-street retailers


You’ll receive discounts at hundreds of national retailers.

Benefits - pension

Pension scheme


If you’re eligible you’ll be automatically enrolled into our pension scheme with NEST.

Benefits - performance review

Performance reviews


We’ll review your performance three times during your first year, and every six months from then on. Your pay will be reviewed annually based on these reviews.

Benefits - service awards

Service awards


We celebrate continuous service by awarding you with retail gift vouchers – £75 for 5 years’ service, all the way up to £1,000 for 30 years’ service. 

Benefits - free meal

Free meal during shift


Along with a flexible approach to scheduling to help with your work/life balance, you’ll be entitled to a free meal during your shift.

Benefits - learning and development

Learning and development


At McDonald’s, we believe in opportunity for everyone. If you want to learn, develop and further progress your career, we’ll give you the chance – no matter how long you’ve been with us or how many hours you work.

Meeting new customers is the best part of my job. It works both ways, because families love coming in and we love making it a better experience for them.

Mandy, Customer Experience Leader

I love all the different customers and especially the regulars, my face lights up when I see them. I also love the diversity. Not just the diversity of my role, but the diversity of people that I work with, from people in their first job, to people with a bit more experience – like me! It doesn’t matter about your background or who you choose to be, nobody gets treated any differently in McDonald’s. Everyone brings something different to the team, and I think that’s great.

Mandy, Customer Experience Leader

Application process


Step 1

Fill in an online application (this takes about half an hour).


Step 2

If we like what we read, we’ll invite you to a restaurant to try out working with the team and have an interview with the Manager (this takes about 40 minutes).


Step 3

If all goes well, we’ll offer you a job.