Everyone has a memory of McDonald’s. What we want to do is make sure they’re always fond ones. That’s where you come in. Customer Experience Leaders guarantee that every customer who walks through their restaurant door is welcomed, has everything they need and leaves feeling special. You’ll spot and quickly fix any problems that may affect the customer experience. You also know what makes people happy and will go out of your way to make feel good moments they won't forget.

To help you along the way, we offer Customer Service Apprenticeship (Level 2) – a perfect choice if you are keen to develop your skills, knowledge and behaviours – with a nationally recognised qualification to show for it.

What we look for

Chatty and always smiling, you have that special something that puts people at ease. Even on the rainiest of days, your personality shines through. Always looking for ways to improve, you’re proactive, professional and know the importance of putting the customer first. Sound like you? 

To apply for a job as a Customer Experience Leader, you’ll need to be legally allowed to work in the UK.

Benefits

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Apprenticeship

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For our Customer Experience Leaders, we offer Customer Service Apprenticeship with award-winning training and support to take your skills to the next level.

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Holiday pay

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Work full-time and you’ll receive 28 days’ holiday a year. Work part-time and your holiday will be calculated on a pro-rata basis.

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Discounts at major high-street retailers

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You’ll receive discounts at over 800 national retailers. You’ll also receive a personalised card which gives you discounts on selected McDonald’s food.

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Pension scheme

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If you’re eligible you’ll be automatically enrolled into our pension scheme with NEST.

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Childcare vouchers scheme

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If you’re a parent or legal guardian, you could be entitled to Childcare Vouchers.

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Performance reviews

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We’ll review your performance three times during your first year, and every six months from then on. Your pay will be reviewed annually based on these reviews.

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Service awards

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We celebrate continuous service by awarding you with retail gift vouchers – £75 for 5 years’ service, all the way up to £1,000 for 30 years’ service. 

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Free meal during shift

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Along with a flexible approach to scheduling to help with your work/life balance, you’ll be entitled to a free meal during your shift.

Benefits can vary depending on the restaurant you work in and whether or not it is franchised.

Profiles

"I know I’m never just delivering food: instead I’m finding ways to go the extra mile for our customers. It’s definitely improved my confidence."

Duncan, Customer Experience Leader

Application process

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Step 1

Fill in our online application (this takes about half an hour).

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Step 2

If we like what we read, we’ll invite you to a restaurant to try out working with the team and have an interview with the Manager (this takes about 40 minutes).

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Step 3

If all goes well, we’ll offer you a job.

All Customer Experience Leader roles are listed under ‘Restaurants’ on our ‘Job search’ page. Search and apply for roles near you.

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